Returns Policy
Thank you for shopping with us. We want you and your pets to be happy with every purchase. Please review our returns policy below.
General Returns
Most unopened, unused items in their original packaging can be returned within 30 days of purchase for a refund or exchange. Proof of purchase is required.
Perishable Items
Perishable items — including but not limited to fresh food, treats, and other items with a limited shelf life — are non-refundable and cannot be returned, except where the item arrived damaged (see below).
Damaged or Faulty Items on Delivery
If your item arrives damaged, defective, or incorrect, we’re happy to offer a refund or replacement, free of charge.
- You must report the damage within 24 hours of receiving your order.
- Please contact our customer service team with your order number and, where possible, photos of the damaged item and packaging.
- Claims reported after 24 hours may not be eligible for a refund or replacement.
How to Start a Return or Report Damage
- Contact our customer support team via [email, or phone]
- Provide your order number and reason for the return.
- For damaged items, include photos and report within 24 hours of delivery.
- Our team will confirm next steps, including any return shipping instructions.
Refunds
Approved refunds will be issued to your original method of payment within 3 – 5 business days of us receiving and inspecting the returned item (where applicable).
Exceptions
- Items marked as final sale are not eligible for return or refund.
Questions?
If you have any questions about your order or this policy, please reach out to our customer service team.