Terms & Conditions
Effective Date: 21 May, 2024
These terms and conditions (“Terms”) govern your use of our website https://petsandcare.co.uk/ and the purchase of products from Pets & Care Ltd (“we”, “our”, or “us”).
Description of Services/Products Provided
We offer a wide range of pet products for all types of household pets. Our products include pet food, toys, accessories, and health care items.
User Responsibilities
Users must provide accurate and up-to-date information when creating an account or placing an order.
Users are responsible for maintaining the confidentiality of their account details, including their password.
Users must use our website and services in compliance with all applicable laws and regulations.
Payment Terms
All payments must be made at the time of purchase. We accept various forms of payment including credit/debit cards and online payment methods.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
Delivery Terms
We offer delivery services within the UK. Delivery times vary depending on the selected shipping method and destination.
We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
Shipping costs are calculated based on the weight of the package and the delivery destination, and will be displayed at checkout.
Cancellation and Termination Policy
Orders can be cancelled within 24 hours of placement by contacting our customer service team.
We reserve the right to terminate accounts or orders that violate these terms or involve fraudulent activities.
Limitation of Liability
Pets & Care Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the maximum extent permitted by law, and we are not responsible for any loss or damage that is not foreseeable.
Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
GDPR
Data Protection Officer Contact Information
For GDPR-related queries, please contact our Data Protection Officer at [email protected].
Legal Basis for Processing Data
We process your personal data based on the following legal bases:
Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: When the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: When the processing is necessary for us to comply with the law.
Rights of EU Users
Under the GDPR, you have the following rights:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request correction of any inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data.
Restriction: You have the right to request the restriction of processing of your personal data.
Objection: You have the right to object to the processing of your personal data.
Data Portability: You have the right to request transfer of your personal data to another organisation.
To exercise any of these rights, please contact us at [email protected].